We at My Business Counsel, are committed to providing a high-quality legal service to all our clients. When something goes wrong, we will address the problem and your concerns. This will help us to improve our standards and we review complaints received annually for this reason.
This policy sets out how we deal with formal complaints. If you feel your concerns might be better addressed by speaking with the members of the firm acting for you, then you should contact them first. You can also contact our Complaints manager at Rasneet.sohal@mybusinesscounsel.com
Complaints may concern anything we have done or failed to do. This ranges from our advice, whether on matters of law or in connection with any financial services we have provided, to the quality of service we provide and what we have charged.
Once you have made a complaint, we will respond in the manner set out in the Firm’s Complaints Policy here.